This Privacy Policy explains how Sparkle Clean processes personal data in connection with its move-in and move-out cleaning services and website use.
This introduction outlines how the policy is organized and where to find key information.
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion where appropriate, restriction of processing, objection to certain processing, and a copy of data in a portable format where available. You may also raise concerns about how your data is handled.
To exercise your rights, provide enough information for us to identify the relevant data and the nature of your request. We may ask for additional details where needed to verify identity, protect privacy, or determine whether an exception applies.
We keep personal data only for as long as needed for the relevant service, recordkeeping, dispute handling, and legal compliance. When data is no longer required, it is deleted, anonymised, or otherwise securely handled according to our retention practices.
The updated version will apply from the date it is published unless a different effective date is stated. We may provide additional notice for material changes where appropriate.
We may collect identification and contact details, property and access information, service preferences, appointment details, communication records, condition photos when provided, and payment-related information. Where relevant, we also process information about rooms, handover timing, and the scope of the requested move-in or move-out cleaning.
We receive data directly from you when you make an inquiry, request a quote, book an appointment, or communicate with us by phone, email, or contact form. We also collect information from property condition reviews, access arrangements, and operational records generated during the cleaning visit and completion handover.
We may use essential cookies to support site security and core functions, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose.
You can manage cookies through your browser settings and, where available, through on-site preference controls. Some cookies are necessary for basic site functions and cannot be fully disabled without affecting the operation of the website.
We use personal data to respond to inquiries, review property conditions, confirm scope and handover timing, prepare custom quotes, arrange appointments and access, carry out the cleaning visit, complete handover, process payments, maintain records, manage website functions, and comply with legal obligations.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, and related administrative functions. These parties act on our instructions or as independent controllers where required by law and may process data only for the purposes of their role.
We may disclose personal data to public authorities, courts, or other parties when required by law, to respond to lawful requests, or to protect our rights, property, users, or service operations. We may also share information where necessary to establish, exercise, or defend legal claims.
Processing is carried out on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for the requested cleaning service and related administration.
Where the GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability in appropriate cases. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.
